Just when you think we’ve finally reached a new level in our lives by owning a personal computer as we would a television set we now expect our local and county governments to also include themselves by using technology more in order to provide the services we expect from them to be much more easier.
However, this is not the case. Here’s why. I submitted a traffic citation to the Chicago traffic revenue department and had to wait for one month to get it to clear. I had placed calls to the department and most of them were on the re-dial button several times per day just to get through. Finally, when I did get through, I was either re-directed or told that it hasn’t been ‘pulled’ yet.